Privacy Policy
Metro Ministries Counseling & Resiliency Center

Effective Date: 4/30/2026

Metro Ministries Counseling & Resiliency Center (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

a. Personal Information
When you voluntarily provide it through forms, registrations, or communications, including:

• Name
• Email address
• Phone number
• Mailing address
• Any information you choose to share in contact or intake forms

b. Health-Related Information
If you submit information through counseling intake forms or secure portals, we may collect sensitive personal and health-related information. This information is handled in accordance with applicable confidentiality laws.

c. Non-Personal Information
Automatically collected data when you visit our website, such as:

• IP address
• Browser type
• Pages visited
• Date and time of access

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services
• Schedule appointments and communicate with you
• Improve our website and services
• Maintain records as required by law
• Ensure the safety and security of our users and services

3. Confidentiality of Counseling Information

We are committed to maintaining the confidentiality of your personal and counseling information. Any information shared through counseling services is protected under applicable laws and ethical standards. Information will not be disclosed without your written consent except where required by law (e.g., risk of harm to self or others, abuse reporting, or court order).

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With your explicit consent
• With service providers who assist in operating our website or services (under confidentiality agreements)
• When required by law or to protect rights and safety

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage system can be guaranteed 100% secure.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

8. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our website is not intended for children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Metro Ministries Counseling & Resiliency Center
[Insert Address]
[Insert Phone Number]
[Insert Email Address]

Disclaimer:
This Privacy Policy is for informational purposes and does not constitute legal advice. We recommend consulting with a qualified attorney to ensure compliance with all applicable laws, including HIPAA and state-specific regulations.